Support
We're a small team and read every message.
We usually reply within two business days. Please include your iPhone model and iOS version if something isn't working.
Common questions
Does one purchase cover both of us?
Yes. When either partner buys Plus, Premium, or Forever, the features unlock on both phones.
How do I cancel or change my subscription?
Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Our Moment. You can also open Plus & Premium in the app and tap Manage. If you cancel, you keep your plan until the end of the period you've paid for.
What happens to my custom content if my plan ends?
Nothing is deleted. Anything beyond the free limits is paused, and it comes back if you subscribe again.
I bought a plan but it's not showing. How do I restore it?
Open Plus & Premium in the app and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy it.
How do refunds work?
Apple handles all payments, so refund requests go through Apple at reportaproblem.apple.com.
Why can't I see my partner's answer yet?
That's on purpose. Answers are revealed only after both of you have answered the day's prompt.
Why does Spice It ask for Face ID?
Spice content is kept behind Face ID (or your passcode) every time you open it, so it stays private even if someone else picks up your phone. The app never sees your face data. Face ID is handled entirely by iOS.
Notifications don't say what my partner sent. Why?
Notifications are discreet on purpose. They show only a number on the app icon, never the content of a moment.
How do I delete my data?
Deleting the app removes everything stored on your phone. Moments you've shared are also stored where your couple keeps them (your own storage, such as a home server you set up). You can delete them there at any time. For help, email privacy@ourmomentapp.com.